The Impact of Patient Nonadherence on Clinical Outcomes and Claims – Desert Oasis – Activity ID 4298

Thursday, August 27, 2026, 5:30 PM - 6:30 PM PT, Live Virtual


AMA PRA Category 1 Credits™ (1.00 hours), AMA PRA Non-Physician (CME) (1.00 hours), Dental Continuing Education (ADA-CERP) (1.00 hours), Dental Other (non-dentists) Attendance (1.00 hours)

This continuing education activity, presented by a senior patient safety risk manager and an associate general counsel from a patient safety and risk management perspective, examines how patient nonadherence and noncompliance affect clinical outcomes and professional liability exposure. The program distinguishes compliance from adherence, identifies patient, treatment, and systemic barriers that drive nonadherent behavior, and reviews malpractice claims data (The Doctors Company MPL Patient Safety Data, 2011–2022) showing how patient factors such as insufficient documentation, communication breakdowns, and patient assessment issues correlate with paid claims and injury severity. Through a detailed case study of a delayed bladder cancer diagnosis, expert commentary, and a legal analysis of negligence, intentional torts, and damages, participants learn concrete strategies to improve communication, verify patient-reported history, recognize implicit bias, document refusals and nonadherence, and establish office procedures that improve patient outcomes and strengthen the defensibility of care. Please join us to learn how you can protect yourself and your practice from the unintended consequences of patients who are non-compliant and nonadherent.

Learning Objectives/Outcomes apply to all professions.

To obtain credit and a certificate of completion, learners must complete a program evaluation.

1. Document patient complaints, outcome resolution, and follow-up instructions when concerns arise
2. Verify patients’ verbal medical history by requesting prior medical records when discrepancies occur
3. Utilize strategies to improve communications with patients to help decrease nonadherence and noncompliance

The Doctors Company is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical educational activities for physicians. The Doctors Company designates this activity for a maximum of 1.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The Doctors Company is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at ADA.org/CERP. The Doctors Company designates this activity for a maximum of 1.00 continuing education credit.

Disclaimer 
The information and guidelines contained in this activity are generalized and may not apply to all practice situations. We recommend that legal advice be obtained from a qualified attorney for specific application to your practice. The information is intended for educational purposes and should be used as a reference guide only. 

State Requirements for Continuing Education 
Please see your state licensing organization for continuing education requirements for your profession and specialty. 

Accessibility 
The Doctors Company is committed to ensuring that its programs, services, goods, and facilities are accessible to individuals with disabilities as specified under Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Amendments Act of 2008. Please contact the program coordinator or our CPE Coordinator if you need special accommodation. 

Mitigation of Relevant Financial Relationships

The Doctors Company adheres to ACCME, ANCC, and ADA Standards for Integrity and Independence in Accredited Continuing Education. All individuals in a position to control the content of a for-credit continuing education activity, including faculty, planners, reviewers, or others are required to disclose all relevant financial relationships with ineligible entities (commercial interests). Any relevant conflicts of interest have been mitigated. 

Thursday, August 27, 2026